Our accessibility goal
We aim to improve this website in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Accessibility is an ongoing process, and we review content, navigation and purchasing journeys as the website develops.
What we are working to provide
- Clear headings, labels and link wording
- Keyboard-accessible navigation and visible focus states
- Readable colour contrast and text that can be enlarged
- Alternative text for meaningful product and content images
- Consistent page layouts on desktop and mobile
- Form controls with useful instructions and error messages
Known limitations
Some third-party checkout or account pages, older product descriptions, supplier documents and PDF catalogues may not yet meet the same accessibility standard. Some product images may also have limited descriptive text. We are working to improve these areas and can provide information in another format where reasonably possible.
Feedback and alternative formats
If you cannot access information or complete a task, please tell us what page you were using, what happened and the format or support you need. Call 0121 359 6124 or use our contact page. We will review the issue and aim to offer a practical alternative.
Technical information
This website is designed for current versions of major browsers and assistive technologies. Very old browsers may not provide the intended experience. We do not claim full conformance until the whole service has been independently evaluated.