Protecting Your Personal Data

Who is responsible for your data

Utensil World is responsible for the personal data described on this page. Contact us at 235 Great Lister Street, Birmingham B7 4BS, call 0121 359 6124, or use our contact page for privacy questions.

Information we collect

• Contact details such as name, business name, address, email address and telephone number
• Order, delivery, return, wishlist, account and customer-service records
• Payment status and transaction references; full card details are handled by payment providers
• Website and device information, including preferences such as the VAT display setting
• Marketing preferences and correspondence with our team

Utensil World now provides its own account login. We store a strong one-way password hash rather than your readable password, and use a secure session cookie to keep you signed in. Password-reset links are single-use and time limited.

Why we use it

• To take payment, fulfil orders, arrange delivery and manage returns
• To answer enquiries and provide customer support
• To keep accounts, meet tax and legal duties, prevent fraud and protect our rights
• To improve our catalogue, website and service
• To send marketing where we have permission or another lawful basis, with an easy way to opt out

Depending on the purpose, we rely on performance of a contract, legal obligations, legitimate interests or consent.

Who we share data with

We share only what is reasonably needed with service providers such as payment processors, ecommerce and hosting providers, couriers, IT support, professional advisers and public authorities where legally required. Providers must handle data securely and only for authorised purposes. Some providers may process data outside the UK using recognised safeguards.

How long we keep it

We retain information only as long as needed for the purpose collected, including order support, warranty, accounting, tax, fraud prevention and legal claims. Retention periods vary by record type. When no longer required, data is deleted, anonymised or securely archived.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection to processing. You may withdraw consent at any time where processing relies on consent. You may also complain to the Information Commissioner’s Office. We may need to verify your identity before responding.

Keeping information safe

We use proportionate technical and organisational safeguards, limit access to people who need it and work with established providers. No internet service can guarantee absolute security, so please keep account credentials private and contact us if you suspect misuse.